Resident Satisfaction Survey Results
Shawna Stone, Director of Long-Term Care, is pleased to share the results of the 2024 Resident and Family Satisfaction Surveys. These surveys are completed annually and provide Lanark Lodge with valuable information as part of our continuous improvement efforts.
Highlights of the results (% positive score):
- Dignity: 88%
- Autonomy: 95%
- Quality of Care: 90%
- Staff: 92%
- Living Environment: 92%
- Activities: 78%
- Food: 85%
Strengths:
- Quality of Care: Good personal care provided, recommend home to others
- Staff: Supportive, respectful, caring
- Living Environment: Feels like home, safe and secure, clean
Opportunities:
- Communication: Improve communication with staff and the medical team
- Programming: Enhance physio program; more group exercise; more variety
- Food: Vending machines for residents and visitors; refreshments for visitors; improve temperature of food; more meal and snack options
View the full 2024 Resident and Family Satisfaction Survey Results.
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